How can I contact your hotels?
You can reach the hotel front desk or staff by calling the number below, or by visiting our contact page
Tel : +971 4 209 5000
Fax: +971 4 209 5111
Must I use a valid credit card to make a reservation?
Yes. The hotel will check the card's validity 24 hours prior to your date of arrival by taking an approval for the first night (room charge + taxes/fees). If your card is unable to be validated, your reservation will be canceled with no guarantee of a room upon arrival.
What is your cancellation policy?
You may cancel your reservation 72 hours prior to your arrival date. If you do not cancel by this time, you will be charged for one night’s stay (room charge + taxes/fees).
To cancel your reservation, you may call our Reservations Department at +971 4 209 5000. Our Reservations Department will assist you, otherwise send us an email regarding cancellation of your booking. Please note: Reservations made via a 3rd party booking service (e.g. Booking.com, Hotelbeds, Agoda, Expedia... etc, etc) must be cancelled through that service, and cannot be cancelled by our Reservations Department.
What is your Child Policy?
One child less than 11 years can be accommodated free of charge with parents utilizing existing bedding and only meals will be charged.
What are your check-in and check-out times?
Check-in is 14:00hours (Gulf Standard Time) and check-out is 12:00 hours, noon, (Gulf Standard Time). If you plan to check in or check out late, kindly inform the hotel as a courtesy.
How do I make a reservation?
You can make a reservation and check rates online, or call us directly at +971 4 209 5000. Our Reservations Department is open 24 hours a day. Reservations can be made via email or by calling us.
What payment methods may I use to pay for my reservation?
We accept credit cards and cash. For credit cards, we accept American Express, Visa, Mastercard, Diners Club, Discover, and JCB. Please note, the hotel will check your card's validity 24 hours prior to your date of arrival by taking an approval for the first night (room charge + taxes/fees).
What are other fees for hotel stay?
As of now, Dubai UAE fees are 10% Municipality Fee + 10% service charge per room per night. Fees and charges are subject to change without notice.
AED 15/- Tourism Dirham Fee per room per night will be collected from the guests at the time of check as per DTCM (Department of Tourism Commerce & Marketing)
Do children stay for free?
Children age from 0 to 4.99 years are free of charge sharing with the existing bed; AED 50/- 5 to 11.99 years
I would like to make a group reservation. Who do I contact?
To reserve more than 4 rooms, please contact our Sales Department at +971 4 209 5000 or send your inquiry to firstname.lastname@example.org